Model Service Agreement - Community Access

Model Service Agreement

The National Disability Insurance Scheme recommends that if the support you are receiving from a service provider is likely to be ongoing, that you make a formal arrangement or agreement with your service provider. This is called a Service Agreement. This agreement sets out which supports in your NDIA plan they will provide, how they will provide those services, and your rights and obligations as a user of their services. This agreement is a contract between you and the organisation (or service provider) and includes when the service will be delivered, how the service will be delivered, and any terms and conditions about cancelling a shift, requesting a different worker, making a complaint, any out-of-pocket expenses (i.e. what things really cost), changing programs, taking holidays, or cancelling a service entirely.

Community Access Terms and Conditions, and Participant Rights and Responsibilities are available on this website.

By engaging with our services you agree that you have read and agreed to these terms and conditions, prior to commencing any program of support.

We will provide you with a printed copy of these documents when you first start using our services, along with any documents that require a signature, such as Consumer Consent forms (giving us permission to share selected information with other agencies), and medical release forms (so that your doctor agrees that you can participate in groups and activities that include exercise).

While Model Agreements are suggested by the NDIS, they are not compulsory, so we don't force people to sign one.

However, if you would prefer to have a formal contract or agreement with us, we are happy to provide one.

Please let us know at any time if you would prefer an individualised Service Agreement to lock in your supports.